questions, answered

Frequently asked questions

Everything about chlorine, PLECOTECH™ and getting the most out of your routine. Still stuck? Get in touch — real humans, fast replies.

What is TRIHARD?
TRIHARD is swim-specialized care — the only complete pre & post-swim system for your hair, skin and eyes. We neutralize and remove the chlorine, copper and salt that bond to you in the pool, before and after every swim, powered by our PLECOTECH™ red-algae technology.
How is it different from a clarifying shampoo or normal body wash?
Regular products are built for a normal shower — they mask the smell or strip aggressively. TRIHARD is engineered for what chlorine actually does: it binds chemically to hair and skin. We lift it away at the source and restore the moisture barrier, instead of stripping what little is left.
What is PLECOTECH™?
It's our core technology, built around 100% natural red algae — a marine polysaccharide that binds chlorine and metal ions and lays down a protective film. It's paired with Dead Sea minerals and botanical extracts to remove, protect and restore in one system.
Why use something before I swim?
Pre-swim products lay down a protective barrier so less chlorine and copper bond to your hair and skin in the first place — so there's far less damage to undo afterwards. Protect before, remove after.
Will it fix or prevent green hair?
Yes. Green comes from copper (oxidized by chlorine) depositing on the hair — worst on light or color-treated hair. Our pre-swim step blocks it from bonding, and the post-swim step lifts what's already there.
Is it safe for color-treated and sensitive skin?
Yes — our formulas are dermatologically tested, free from parabens, SLS and alcohol, vegan and cruelty-free. They remove chlorine without stripping color. As with any new product, patch-test if you have known sensitivities.
Do you offer subscriptions?
Yes — Subscribe & Save 15% on any product via Recharge, and skip or cancel anytime. You pick the cadence; we keep your routine stocked.
What's your shipping and returns policy?
We ship from warehouses in the US, Canada, the EU and the UK, so most orders leave from a region close to you. Every order is backed by a 30-day money-back guarantee. International customers are responsible for any customs and duties.
Are your products and packaging sustainable?
Yes. Our red algae is grown by sustainable land-based aquaculture, our formulas are reef-safe, and our packaging is made from 50–80% recycled plastic.
Which products do I actually need?
Start with the area that bothers you most — hair, skin or eyes — or go with a prebuilt bundle and save. Not sure? The bestsellers are the easiest place to start.