FAQs

All of our products are paraben-free, SLS-free, cruelty-free, alcohol-free, gluten-free and non-GMO. We formulate and manufacture our products in Israel with Paloma Dead Sea Ltd that is a well-experienced GMP certified manufacturer that specialized in Beauty & Personal Care products

How to use our Pre & Post Swim Conditioner PRE-SWIM:

1) Apply generous amount and gently massage through your hair and scalp

*If you are being asked to shower before entering the pool - after application, rinse the product off lightly, without using soap.

3) Put your swim cap on and you are ready to go!

How to use our Pre & Post Swim Body Lotion PRE-SWIM:

1) Apply generous amount and rub onto your skin

*If you are being asked to shower before entering the pool - after application, rinse the product off lightly, without using soap.

You can also find the how to us directions in the “How to Use” tab on every product’s page.

Alternatively, you can also find the instructions on the back label of your product.

TRIHARD Products are Parabens-free, SLS-free, Alcohol-free, Cruelty-free and Non-GMO.

All of our products contain high quality minerals from the Dead Sea - Magnesium Chloride and Maris Sal as well as the highest quality botanical extracts.

To learn more about the key ingredients and the list of ingredients of our products, go to the page KEY INGREDIENTS and scroll down to the bottom of the page.

TRIHARD products should be used within 12 months of opening.

Please stop using the product and contact your doctor to receive advice regarding your negative reaction.

Additionally, we always look for valuable feedback from our customers. Please contact us at info@trihardus.com and we will make sure to send you a full refund.

It is safe to use on chemically treated and colored hair. All of our products are paraben-free, SLS-free, cruelty-free, alcohol-free, gluten-free, and non-GMO.

Yes, we recommend kids to use the classic version as it is more gentle on the scalp.

Our body wash contains clean and safe ingredients that can be used on all skin types.

Yes, it contains menthol, Red Algae, and chamomile extract, effectively calming irritated skin post-workout.

The Pre & Post products were created to protect your skin before and after your activities. It provides a second layer of protection against chlorine to fight dryness and damage. 

Yes, hydration is not the only benefit of body lotion on your skin; it also removes the chlorine smell.

No, the gel applied on the skin does not affect the seal of the goggles.

No, the eye gel can be used after wearing any type or size of goggles, including diving and snorkeling.

It is powered by PLECOTECH™, our proprietary patent-pending cleansing technology based on the optimal ratio of natural Red Algae, Dead Sea Minerals, and Botanical Extracts. Unlike other brands with big bags of salts that are difficult to store and use, it has convenient packaging with small but powerful tablets.

BUY WITH CONFIDENCE

If the product you received got damaged or looks different from what you saw on our website, please contact us at info@trihardus.com with a short explanation about the case and we will send you your products again right away or send you a full refund based on your choice :)

Any other Issues with your order? Not a problem! Email us at Info@trihardus.com and our support team will take care of it as soon as possible.

The price minimums listed reflect the conversion rate as of 10/25/21. Prices may fluctuate.

Rates per destination based on the order value:

US

1) Orders over $45 : 3-5 Business Days - FREE

2) Orders up to $44.99 : 3-5 Business Days - $6.95

3) 2-3 Business Days: $11.89

CANADA*

1) Orders over $68 CAD: Standard Shipping - FREE

3) Orders up to $67.99 CAD: Standard Shipping - $12.21 CAD

UK

1) Orders over £33 : 3-5 Business Days - FREE

2) Orders up to £32.99 : 3-5 Business Days - £5.05

AUSTRALIA, NEW ZEALAND, SOUTH AFRICA

1) Orders over $101 AUD: Standard Shipping - FREE

2) Orders of $73.43 AUD-$100.99 AUD: Standard Shipping - $13.20 AUD

3) Orders up to $73.42 AUD: Standard Shipping- $25.22 AUD

EUROPEAN UNION

2) Orders over  €48: Standard Shipping - FREE

3) Orders up to €47.99: Standard Shipping - €8.54

Of course! Please access your account to make changes.

Please contact us through the chat feature or email us at Info@trihardus.com with your order number to update the address of an order that has already been submitted. We cannot guarantee changes after an order has been processed.

Please access your subscription account to update any information or process a cancellation.

Please note that cancellations must be processed through your account prior to your next order date. A cancellation will not cancel an already processed order.

You can use discount codes on any of our products. Please note that the automatic discount applied to our customized bundles of 4-5 are greater than most discounts provided.

Discount codes can be applied to bundles but can't be stacked with the prevous discount that is automatically added to your cart.

Our products are 100% plant-based and contain no animal-derived ingredients.

All of our products are paraben-free, SLS-free, gluten-free, and non-GMO.